Our Pastoral Support Programme

At The Heights we want everyone involved with our school to feel well supported. We believe that good pastoral support focuses on nurturing the individual needs of each child. We aim to build trusting and empathic relationships with all our pupils and their families.

Our Pastoral Team is made up of dedicated professionals and together they work with pupils so they can lead fulfilling and balanced lives at school and beyond.

All our staff model to students how to look after themselves and others; encouraging them to seek help, support or advice whenever they need it.

Pastoral care underpins personal development and we know from experience that with outstanding pastoral care, students feel they belong and their self-esteem is able to flourish because they feel valued and cared for.

Supporting the pastoral needs of pupils sometimes involves working with external agencies. In these situations we ensure that a confidential, professional, non-judgemental and sensitive service is provided.

The role of the Pastoral Support Team

To support and work alongside parents in addressing pastoral concerns impacting on their child’s learning and development.
To work with staff in ensuring good pupil support and build upon the caring and respectful relationships that exist between staff, pupils and families.
To provide specialist counselling to support individual children; listening and talking to children who may need support in a variety of pastoral issues, for example, self-esteem and confidence, bereavement, managing feelings, anxieties/worries, separation and developing social and friendships skills.
Responding to situations as they arise within school.
Meeting with parents/carers to discuss issues relating to their child.
To ‘signpost’ families to outside services for appropriate provision and support.


Pupils – any child in the school can ask to speak to a member of our Pastoral Support Team if they have a problem or a worry at school or at home.

Parents/carers – if you have a pastoral concern regarding your child then you can phone the school, speak to your child’s class teacher or make an appointment to see a member of our Pastoral Team.

Please call the School office on 01254 261655 or email: enquiries@theheightsfreeschool.org

“The culture and ethos of the school encourages a caring and supportive environment in which learning and good behaviour can flourish.”